In these terms and conditions (the “Conditions”) “We”, “Us” or “Our” means us driving school
“You” or “Your” means you the customer.
You must read these Conditions in full as they set out the complete terms upon which We have agreed to provide and You have agreed to obtain driving lesson tuition from Us.
We and Your Driving Instructor reserve the right to charge for any lessons affected by Your failure to comply with any of these Conditions.
Driving Instructors are licenced to carry on business as driving instructors and have obtained such licences from the Driving Standards Agency, which is an executive agency of the Department for Transport
Lesson Tuition is only available to persons who meet the following criteria
Aged 17 or over (or aged 16 if in receipt of the higher rate element of the disability living allowance) and
Who hold a valid UK provisional driving licence and
Who are legally entitled to drive in the UK.
Your responsibilities
It is Your responsibility to ensure that You have the appropriate Licence and the Licence must be presented to Your Driving Instructor prior to the commencement of Your tuition.
Your Instructor reserves the right to refuse to provide You with lesson tuition or to cancel any lessons You have agreed to or booked, without liability, if You fail to provide him/her with the Licence prior to Your first lesson.
Your lesson tuition is governed by a contract between You and Your Instructor. Accordingly, You and Your Instructor are responsible for arranging the date, time, pick-up location and duration of Your lessons.
You will treat Your Instructor with respect and follow Your Instructor’s reasonable instructions, particularly with regard to matters affecting Your health and safety or the health and safety of others.
Failure to carry out instruction from your instructor that results in damage to the car or any endorsable tickets are your responsibility.
Driving Instructor’s responsibility
Provide You with lesson tuition at the hourly rate communicated to You from time to time;
Recommend what are, in their opinion, the most appropriate training methods and aids to help You study for Your theory and hazard perception test;
Design a course of lessons to match Your specific driving and learning needs from Your first lesson right through to Your practical test;
Provide You with lessons which will last one hour or such other duration as You and Your Instructor will agree in advance;
Provide a presentable, modern, properly maintained and dual controlled car for each lesson;
recommend, where appropriate, advanced courses to help You develop Your skills for; motorway driving, driving in extreme weather conditions and Pass Plus;
Give You relevant feedback during Your lesson and record Your development in Your acclaim “On the Move” training record at the end of each lesson;
Monitor Your progress, advise and recommend what is, in their opinion, the appropriate time to book Your mock practical test and once it has been agreed between you both, apply for Your practical driving test and where required, they will advise whether it should be subsequently rescheduled;
Honour the full time booked for each lesson, which should include an introduction, practical training and a debrief at the end of Your lesson.
You’re driving instructor will at all times conduct themselves in a professional manner including
being courteous and considerate to You
avoiding physical contact except in an emergency
not smoking during Your lessons
You’re Driving Instructor
Reserve the right to cancel a lesson or finish a lesson early on grounds of road safety
Not discriminate against You and will always abide by the law;
Endeavour to be on time at the agreed pick-up point and be available for the full duration of the lesson booking, subject to any circumstances beyond their control;
Endeavour to give 4 hours’ notice should a lesson need to be rescheduled;
Respond professionally to any worries or issues that You may have and try to resolve them to Your satisfaction.
Lesson Cancellation Policy
You must give Us or Your Instructor at least 1 working days’ notice (the “Minimum Notice”) if You wish to cancel or rearrange a driving lesson, otherwise You will be liable to pay for 100% of the lesson fee.
Where You have pre-paid for any lesson but fail to attend or provide the Minimum Notice to cancel or rearrange the lesson, it will be counted as a lesson taken for the purposes of the lesson cancellation policy and You will be liable for the lesson fee.
You will not be able to sell or transfer any driving lessons which You have pre-paid for to any third party, without obtaining Our prior written consent.
Insurance
Your Instructor will carry the appropriate motor insurance and be able to provide such documentation, should You be involved in an accident, whilst under the supervision of Your Instructor.
Price Changes
We reserve the right to change the price of all Our learner driver products including all Lessons, at any time.
Payment
You must pay for Your lesson(s) in advance or at time of lesson(s)
payment via credit or debit card (card reader available) bank transfer or cash
Gift vouchers purchased are valid only for the specified amount and remain valid for one year from the date of purchase. This includes any gift vouchers won from charity competitions.
Non-Block Booked Tuition
The price of lessons that have not been pre-paid may be changed at any time. You will receive prior notice of any price increases.
The cost of Block Booked tuition is based on the lesson price in force at the time that the booking is made and will be honoured for a period of 9 months from the date of the booking. We reserve the right to increase the price of any unused tuition time.
Refund Policy
If You have taken lesson(s) within the first 7 days, and You wish to cancel You will not be eligible for a refund on any lessons taken.
No refund is payable where a period of 3 months has lapsed since Your last lesson.
You are not entitled to a refund if you won any of your driving lessons
Data Protection
We do record telephone calls for staff training and evidential purposes.
All driving lessons are recorded on CCTV inside and outside with sound and kept (upload to the cloud every night) for a minimum time of 6 months To Protect the instructor and the pupils